Homestay supports clients for longer-term case support periods for Early Intervention to homelessness. It also provides brief interim support for those who are homeless.

Homestay workers are based at the Encircle Pine Rivers and Redcliffe Neighbourhood Centres and also operate a service for the Brisbane North region from the Zillmere Community Centre.

Early Intervention Support

Case management

Case Workers support clients to stabilise their situations by assisting them to address the underlying issues putting their housing at risk.

These include issues such as:

  • low income
  • difficulties with budgeting and managing finances
  • maintaining a property (to a standard required by landlords)
  • strained interpersonal relationships,
  • physical and mental health concerns,
  • problematic drug and alcohol use
  • gambling

Case Workers are trained professionals who have the expertise to assist clients in negotiating “complex” systems (such as Centrelink and other government departments). They have knowledge of the current resources and information relevant to maintain tenancies and address other concerns imapcting client wellbeing.

Homestay Case Workers come from the belief that the client is the expert in their own life and that they have their own unique strengths, life experiences and resources that they can draw on to achieve their goals.

Interim homelessness support

Homestay can also provide brief support for people who are homeless with:

  • Provision of Information relevant to their situation; for example, navigating social housing and private rental markets, and where to access other resources (e.g. bond loan, rental grant)
  • Referrals to other specialised services and supports-for example legal, family relationship supports, health and financial.
  • Advocacy with government departments,
  • Checking for emergency accommodation vacancies

We also record all homeless presentations at our centres to provide State and Federal governments with the statistics they need to plan for future accommodation and essential services needs within our region.

Contact details for Encircle Homestay Teams

Pine Rivers ph: 3899 0063

Redcliffe ph: 3284 3081

Brisbane North ph: 3889 0063

Helpful Links and Telephone Numbers

Emergency Accommodation

Domestic Violence

Department of Housing and Public Works

Financial Counselling

  • A financial counsellor operates on a part time basis from the Encircle site at Lawnton, please book in reception or via phone: 3889 0063
  • Salvation Army Money Care are located at 27-29 Lawnton Pocket Road. Mobile: 0407 973 590
  • Salvation Army Money Care also operates from our Encircle site at Redcliffe, please book in reception or via phone: 3284 3081 or direct mobile: 0407 973 590

Tenancy

General