Homestay Early Intervention Service provides case support for sustaining existing tenancies.

Case management

Case Support is a partnership between the client and a case worker. Support will be provided to address the underlying issues putting a tenancy at risk.

These may include:

  • Rent (or mortgage) arrears
  • Property maintenance issues
  • Problems managing daily living tasks
  • Lack of knowledge – tenant rights and responsibilities
  • Domestic and Family Violence
  • Physical and Mental Health concerns
  • Hassles/disputes with neighbours
  • Family relationship concerns
  • Problematic drug and alcohol use
  • Financial hardship
  • Loss of employment
  • Gambling

Contact details

Pine Rivers Homestay Team

Located at Pine Rivers Neighbourhood Centre
865 Gympie Road Lawnton

Ph: 07 3889 0063

Redcliffe Homestay Team

Located at Redcliffe Neighbourhood Centre
1 Lamington Drive Redcliffe

PH: 07 3284 3081

Brisbane North Homestay Team

Located at Zillmere Community Centre
54 Handford Rd Zillmere

PH: 07 3152 8246

Case Workers are trained professionals who believe that the client is the expert in their own life and have their own unique strengths, life experiences and resources that can help achieve identified goals.

After the initial intake, if further assistance is required, an allocated case worker will assist clients to develop a case plan and work towards their identified goals.

Regular meetings and active client participation ensure that clients will be able to complete the actions required to achieve their goals and stabilise their tenancy.

Helpful Links and Telephone Numbers

Tenancy Information and Resources

Department of Housing and Public Works


  • Homeless Hotline 1800 454 753
  • Salvation Army Upfront Intervention Team
    Phone service only – can complete an assessment and explore solutions – 07 3832 1491

Domestic Violence