Make a real difference in people’s lives.
- Lawnton, Kallangur and Redcliffe (rotational across sites)
- Part Time, 30 Hours per week (8.45am to 3.15pm)
- Fixed Term Contract until 30 June 2028
- SCHADS Award Level 2.1 ($36.22 per hour)
At Encircle Community Services, we believe communities are stronger when people feel connected, supported and respected.
Every day, our Neighbourhood Centres provide practical support, information, referrals and community connection to people facing some of life’s most difficult circumstances. We assist individuals and families experiencing homelessness, housing insecurity, financial hardship, domestic and family violence, mental health challenges, substance misuse, food insecurity and social isolation.
We’re looking for a compassionate, resilient and emotionally intelligent Reception and Administration Officer to join our Neighbourhood Centres team working across Kallangur, Redcliffe and Lawnton.
This is not your typical reception role
While this position involves reception and administration duties, it is fundamentally a frontline community services role delivered from the reception desk.
As the first point of contact, you will often be supporting people who are frightened, overwhelmed, distressed or unsure where to turn for help. For many community members, walking through our doors is their first step towards finding support, safety and hope.
Our Centres provide practical assistance such as:
- Information, referrals and service navigation
- Emergency relief and food support
- Community meals and refreshments
- Access to laundry facilities
- Connection to community programs and support services
- A safe and welcoming environment for people experiencing hardship
There will be times when individuals present in a heightened emotional state due to the circumstances they are experiencing. Some interactions may be challenging or confrontational. Success in this role requires someone who can remain calm, professional and compassionate under pressure, while understanding that these presentations are usually driven by crisis, stress and frustration rather than personal intent.
We’re seeking someone who is robust, resilient and confident in managing difficult conversations while maintaining empathy, professional boundaries and respect for every person who walks through our doors.
Key Responsibilities
- Provide professional front-of-house reception services.
- Respond to enquiries in person, by phone and electronically.
- Assist community members to access services, supports and resources.
- Maintain accurate records, databases and administrative systems.
- Support community programs, meetings and events.
- Assist with volunteer administration and record keeping.
- Maintain welcoming, safe and professional centre environments.
- Work collaboratively with Encircle support teams.
To view a copy of the Position Description, click here.
About You
You will bring:
- Experience in reception, administration, customer service or community services.
- Outstanding interpersonal and communication skills.
- Strong organisational skills and attention to detail.
- Confidence engaging with people from diverse backgrounds and life experiences.
- A calm, professional and empathetic approach when supporting people experiencing crisis, distress or disadvantage.
- The resilience and confidence to manage challenging and occasionally confrontational interactions.
- The ability to maintain professional boundaries and not take difficult interactions personally.
- Experience using conflict resolution and de-escalation skills.
- A commitment to inclusion, social justice and respectful practice.
- Sound Microsoft Office and database skills.
Essential Requirements
- Current Queensland Driver Licence and own transport
- Current Blue Card.
- Current National Police Check.
- Current First Aid and CPR Certificate (or willingness to obtain).
Why Join Encircle?
- Meaningful work that directly impacts local communities.
- Supportive and values-driven team culture.
- Diverse and rewarding role with variety every day.
- Opportunity to work across multiple community hubs.
- Ongoing learning and professional development.
- The chance to support vulnerable community members through some of the most challenging times in their lives.
How to Apply
To be considered for this position, please submit your resume and cover letter addressing each of the About You and Essential Requirements via SEEK. Only those who have done so will be shortlisted for the role.
If you are passionate about supporting people, thrive in a fast-paced environment, and can confidently engage with individuals experiencing difficult circumstances while embodying Encircle’s values of Compassion, Respect, Trust and Integrity, we’d love to hear from you.
Apply now and help create connected, resilient and thriving communities.