Homeless Outreach Brief Intervention Senior Worker (Afternoon Shift)

SCHADS Award Level 5.1 (after hours penalty rates applicable)
Lawnton
Fixed Term to 30 June 2026
Afternoon Shift: Full Time, Monday – Friday, 1.00pm – 9.00pm
Homeless Outreach Access Program (HOAP) and Immediate Housing Response (IHR)

Encircle has been supporting people in the Moreton Bay and Brisbane North regions for 35 years, creating a culture where everyone can be their best, in an environment that values inclusion, diversity, and flexibility. At Encircle, everyone is welcome, everyone belongs.

Our team is passionate, and we are making a difference. We are driven to support our community through their toughest challenges, helping them reach their goals. We work with energy, curiosity, professionalism and optimism.

Our Vision: Our communities will thrive and be resilient by being engaged, connected and supported.

Our Mission: To be a responsive, adaptive and sustainable organization to meet the changing needs of our communities.

About the Housing and Neighbourhoods Team

Our Housing and Neighbourhoods team deliver programs that Encircle implements on behalf of the Queensland Government, working in close cooperation with a range of other service providers, peer and community networks, and local governments.

In addition to managing three Neighbourhood Centres at Lawnton, Kallangur and Redcliffe, Encircle Housing and Homelessness activities have four main focus areas: Homelessness Support, Early Intervention and Prevention, Care Coordination and Service Navigation.

Understanding the current homelessness challenges faced by community members across Moreton Bay, Encircle is expanding its Homeless Outreach Program to meet demand.

About this Role

The program covers Moreton Bay, these positions are required to be based across the three Neighbourhood Centres, in addition to other locations.

To be successful in this role you must be able to utilise a strengths-based and recovery-focused approach, to provide enhanced and assertive outreach access to people experiencing homelessness as part of the Immediate Housing Response in Moreton Bay. Support individuals or family households to build capacity to be independent, self-reliant, and connected to appropriate social and community supports with a focus on addressing housing needs.

In collaboration with the wider Housing & Neighbourhoods Team, meet all internal and external reporting requirements.

To view the full position description for this role, click here.

Capabilities to be successful in this role

The ideal candidate will be able to demonstrate:

Demonstrated brief intervention and shift leader experience.
Proven ability to implement and model contemporary practice approaches when supporting vulnerable population groups.
Demonstrated autonomous decision-making capabilities, problem solving and sound judgement.
Knowledge of the human service system, particularly the housing and homelessness sector.
Demonstrated understanding of the contemporary challenges faced by vulnerable population groups.
Ability to identify, propose and drive program and process improvements.
Self organised and able to work with minimal supervision.
Sound organisational, communication, supervision and mentoring skills.
Proven ability to advocate, negotiate and influence.
Ability to contribute and interpret program budgets and expenditure.
Proven report writing and data interpretation capabilities.
Working knowledge of SHIP data system or ability to acquire knowledge rapidly.

Key Selection Criteria

Demonstrated ability to carry out needs identification, risk assessment/ management, referrals and advocacy.
Demonstrated experience in team leadership, supporting program staff, problem solving, autonomous decision-making skills and driving change processes.
Proven experience in delivering assertive outreach case management support for clients with high/multiple needs.
Well-developed organisational skills that include the management of client records, database management, collection of statistical data and report writing.
High degree of professionalism and well-developed interpersonal skills with a capacity to liaise effectively with a wide range of stakeholders including clients, service providers, volunteers, and staff.
A high level of practice reflection and self-awareness.
Demonstrated understanding of contemporary challenges, needs, issues and sensibilities of all people, including Aboriginal and Torres Strait Islander and those from culturally and linguistically diverse (CALD), LGBTIQA+ backgrounds and other vulnerable population groups and the application of Social Justice principles.

Required Qualifications and Experience

Must have a Social Work, Psychology or Human Service Degree combined with >1 year demonstrated experience in a Lead Practitioner role within a tenancy sustainment and/or homelessness context (preferred), OR
Diploma level Human Service qualification combined with extensive demonstrated experience (> 3 years).
Demonstrated experience in working within a housing and homelessness context, with a housing focus.
Demonstrated experience in engaging with vulnerable population groups.

Encircle is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, people from a CALD background and people living with a disability. We are committed to keeping children, young people and the elderly safe from harm.

To apply for a position:

provide a cover letter introducing yourself and demonstrating your suitability for this role against the ‘key selection criteria’ and ensuring you have the required qualifications and experience (2 sides A4 maximum); and
include a copy of your Resume.

If you feel you have the right qualifications, experience and would like to work in the Community Services space, please apply by submitting your application via seek.com.au or emailing directly to .

Please note that we will not be accepting applications via employment agencies.

This position will be advertised until filled. Interviews will be conducted throughout the advertisement period.