Brisbane housing assistance: If you’re experiencing problems with homelessness, tenancy, or related housing issues, we can help.

We provide and administer a number of Brisbane housing assistance programs. Read more about Homestay, Older persons action program, Homeless outreach access program, and much more on this page.


Encircle Homestay Program is an early intervention service providing support to individuals / families to sustain new or existing tenancies.

Homestay supports individuals / families at risk of homelessness to maintain independent housing providing advice, advocacy and information, and support to access long term sustainable housing, so they can have the stability needed to experience wellbeing, dignity and security.

Homestay Case Managers are skilled and qualified at supporting individuals / families to recognise that they are the expert in their own life, learn to identify their strengths and resilience through life experiences, and develop resources that can help achieve identified goals.

After an initial interview a case plan is developed between the individual / family and their Homestay Case Manager to address the barriers, challenges or underlying issues a person may be experiencing that is impacting on their ability to manage their tenancy.  Regular engagement and active contribution by individuals / families enable them to complete the actions required to achieve their goals and sustain their tenancy.

Barriers to sustaining tenancies that Encircle Homestay can assist with:

  • Tenancy rights and responsibilities
  • Property maintenance issues
  • Managing daily household maintenance and living tasks
  • Domestic and Family Violence
  • Physical and/or Mental Health concerns
  • Neighbourhood dispute
  • Issues arising from substance use
  • Financial hardship / budgeting issues
  • Loss and or reduction of income
  • Concerns with gambling
  • Rent (or mortgage) stress

Homestay is open to those individuals / families who are currently housed in a tenancy, whether that is a private rental through a real estate or landlord, a community housing provider or social housing.

Potential clients may have a notice to remedy breach (ntrb) – may have received a notice to leave (ntl) and has the potential for the tenancy to be sustained.

Unfortunately, homestay are unable to support individuals / families who have been issued with a warrant of possession (wop) or those looking for a new tenancy.

If you are unsure, please reach out to the homestay team.

  • Self-referrals
  • Support service / organisational referrals
  • Housing Providers / Real Estate / Landlords

Links & helpful information

Brisbane housing assistance & tenancy information and resources

Domestic violence

Department of Housing

Public and community housing: Queensland Government

  • Chermside Housing Service Centre
    Level 3, 18 Banfield Street, Chermside
    07 3917 4600
  • Fortitude Valley Housing Service Centre
    Level 7, Green Square North Tower, 515 St Pauls Terrace, Fortitude Valley
    (07) 3034 6500
  • Moreton Bay Housing Service Centre
    Level 5, Caboolture Square Shopping Centre, King Street, Caboolture
    07 5432 0700


Homeless Outreach Access Program (HOAP)

Encircle’s Homeless Outreach Access Program (HOAP) provides support to individuals / families experiencing homelessness or at risk of homelessness in the Moreton Bay region.

At the Homeless Outreach Access Program (HOAP), we are dedicated to making a meaningful difference in the lives of individuals experiencing homelessness in the Moreton Bay Region.

Our team of Outreach Case Managers provide comprehensive support to address the immediate and long-term needs of our clients.

We do not provide crisis or medium-term accommodation; instead, we focus on guiding individuals towards pathways to stable housing. Our approach includes personalized case management, referrals to essential services, and connections with local organisations.

HOAP is committed to fostering positive change, promoting self-sufficiency, and ensuring that individuals have the skills and knowledge to access the housing options available to them.

HOAP support includes:

  • Information on where and how to find accommodation or housing
  • Assisting to complete social or community housing application forms
  • Advocating on your behalf with services to remove barriers to accessing accommodation or housing
  • Referral to services to remove barriers
  • Strength-Based Case Management
  • Centrelink / financial connection
  • Emergency relief connections
  • Referrals to specialist services

HOAP is your partner on the journey to housing stability. We serve a diverse range of individuals, aged 18 and above, who are experiencing homelessness. Our sole eligibility criterion is homelessness, as we believe that everyone deserves a place to call home.

We understand that the path to housing stability is different for each person. That’s why we offer client-centered services tailored to your unique needs and goals. Our team is here to identify your strengths, provide resources for skill development, and create personalised support plans that emphasise your abilities.

We are dedicated to inclusivity and non-discrimination, ensuring that every individual, regardless of their background or circumstances, has equal access to our program. Whether you’re facing mental health challenges, substance use issues, or have experienced trauma, we’re here to support you.

Join us at HOAP, and together, we’ll work towards a brighter future, offering you the support and resources you need to regain stability, access safe housing, and rebuild your life with dignity and purpose. Your path to housing stability starts here.

At the Homeless Outreach Access Program (HOAP), we offer a range of services designed to assist individuals experiencing homelessness in the Moreton Bay Region. Our professional and client-focused support includes:

  1. Immediate Assistance: We provide essential support, address basic needs, and facilitate pathways and referrals to access critical services for those currently without stable accommodation.
  2. Short-Term Pathways: Our team conducts a comprehensive assessment, including a review of the Queensland Homelessness Information Platform (QHIP), to identify available vacancies in community houses and explore other short-term housing options that meet your needs.
  3. Long-Term Pathways: We guide and support you through the process of completing your social housing application. Our services also encompass referrals to long-term public housing solutions for sustainable housing stability.
  4. Strength-Based Case Management: We empower you by conducting a thorough strengths assessment, recognising your unique capabilities, and creating tailored support plans that harness these strengths, ultimately facilitating your journey toward housing stability.

Individuals (over 18) / families experiencing homelessness in the Moreton Bay region and have barriers to accessing accommodation or housing.

Individuals / families experiencing homelessness can self-refer to HOAP or a service / organisation can make a referral with consents from the individual.

Your confidentiality is our top priority. Rest assured, all information you provide is securely stored and will never be disclosed without your explicit consent.

    Your referral
    Would you like someone to sit with you during the consenting process? YesNo

    If you do not consent to sharing your information with us or other services, this may affect the quality of service provided to you.

    Specialist Homeless Information Platform (SHIP) allows agency workers to record your information, case notes, case plans, and goals. SHIP is a Queensland Government secure and confidential database.
    Do you consent to have your information recorded here to enable us to continue supporting you? YesNo

    Queensland Homelessness Information Platform (QH1P) is a Queensland Government secure database that is used to record your personal information for the purpose of assessing your needs and referring to other housing and homelessness services.
    Do you consent to have your information recorded here to enable us to continue supporting you? YesNo

    Do you consent to allowing your support worker to discuss relevant information with other services to support your housing and support goals including the Department of Communities, Housing, and Digital Economy (Social Housing)? YesNo

    Do you consent to your information being depersonalised and used for service reviews and research? YesNo

    Your Details
    Are you known to Centrelink? YesNo
    Your Current Situation

    Social Housing Application
    Are you in an unsafe environment?
    Are you aware of any health issues

    Are you engaged with any other supports?

    Service Integration Initiative – Regional Care Coordination

    Encircle auspice the Service Integration Care Coordinator Facilitator in the Moreton Bay region. 

    This role is responsible for providing place-based support to the existing care coordination and networking groups across Moreton Bay, with a specific focus on enhancing person-centred care coordination for people with multiple needs that are homeless, or at risk of homelessness.

    The Encircle Service Integration Care Coordinator Facilitator strives to enhance engagement, collaboration and capability building opportunities in creating a more integrated and coordinated service response process.

    Currently the Service Integration Care Coordinator facilitates the Moreton Bay North and Moreton Bay South Care Coordination Groups which each run fortnightly – the Moreton Bay Care Coordination Group’s are the collaboration of local support services who are working together to assist people who are homeless or at risk of homelessness to access safe, suitable accommodation.

    Services collaborate with the individual or family to identify any barriers that may require support and develop case plan goals that work towards improving these barriers, so the person or family are able to fulfill their own independency in housing, have a successful tenancy and improve the obstacles that impact this.

    The Service Integration Care Coordinator coordinates and triages the Moreton Bay Homelessness Connection Form – a co-designed referral access point for people who are experiencing homelessness in the Moreton Bay region.  Each person is referred to the most relevant service depending on their situation and their geographical location in Moreton Bay.

    Link to care coordination new presentation form and information sheet

    Please send completed Moreton Bay Care Coordination New Presentation Referral Forms to:

    A referral to the Moreton Bay Care Coordination Group is received via the service that is supporting the individual / family identifying that they would benefit from being supported by other services who provide specialised supports and link in for appropriate housing support and outcomes.

    Consent from the individual / family is required for referral to Care Coordination as information is shared with the attending services. Housing and support goals are identifiedthe process is completely person-centred ensuring the individual / family’s needs are heard and supports are relevant to them.

    Moreton Bay North Care Coordination
    Caboolture Memorial Hall, 57 King Street, Caboolture

    Zoom Conference Call also available
    10am – 11.30am Thursdays (fortnightly)

    Contact: Naomi Overton, Service Integration Care Coordinator for details and date

    Moreton Bay South Care Coordination
    Encircle Kallangur Neighbourhood Centre, 51 Marsden Rd, Kallangur

    Zoom Conference call also available
    10am – 11.30am Thursdays (fortnightly)

    Contact: Naomi Overton, Service Integration Care Coordinator for details and date

    Link to the Moreton Bay Homelessness Connection form:

    All Homelessness Connection Forms MUST be sent (scanned/photographed and emailed) through to:   

    Referral can occur at various touch points across the region, including:

    • Neighbourhood Centres – Caboolture, Bribie Island, Deception Bay, Kallangur, Pine Rivers & Redcliffe.
    • Outreach services – Homeless Outreach Program (Encircle), Caboolture Community Action, The Breakfast Club, SUSO, QuIHN Nurse Bus, After Dark Saints, other church groups and community outreach points.
    • Support Services – Salvation Army, Chameleon Housing, IFYS, YAC.
    • Local Laws and Moreton Bay Regional Council Maintenance Depts

    The individual / family can choose to remain anonymous or provide full consent – this must be completed on the first page with signature / verbal consent noted.

    The Moreton Bay Service Integration Regional Care Coordinator will triage according to urgency and need.

    Consent allows the Service Integration Care Coordinator to explore if the person has a current Social Housing Application or is on the Queensland Homelessness Information Platform (QHIP) database.

    The person will be referred to the Encircle Homeless Outreach Access Program or other appropriate services for connection, further assessments.

    If the individual / family’s situation is complex a referral can be completed for the Moreton Bay Care Coordination Group which can allow for greater input of services and Case Planning.

    Moreton Bay Housing & Homelessness Network Meeting

    Encircle’s Service Integration Care Coordinator also chairs the monthly Moreton Bay Housing & Homelessness Network Meeting.

    This is a regional network meeting for community services, housing providers and government agencies to share information and develop collaborative action to improve housing outcomes and advocate for those vulnerable to sustainable housing options.

    The Network established the ‘Reconnect’ Event in Moreton Bay which has now been running for 10 years!

    The Moreton Bay Housing & Homelessness Network also supports the regional workforce by offering a Communities of Practice to reflect on complex issues services are dealing with.

    The Moreton Bay Housing & Homelessness Network also provides an avenue to identify housing and homelessness barriers / challenges / issues in collaboration with the Q Shelter Regional Representative to escalate to our State Government Department of Communities, Housing & Digital Economies.

    To be added to the Moreton Bay Housing & Homelessness Network mailing list and receive the calendar invite please contact: