Homelessness Programs Coordinator

Homelessness Programs Coordinator

  • Lawnton
  • Homeless Outreach Access Program (HOAP) and Immediate Housing Response (IHR)
  • Classification Level 6 (SCHADS Award) + attractive salary packaging benefits
  • Permanent, Full-Time, Mon-Fri, (8:30am – 4:30pm)
  • Flexible Work Arrangements
  • Learning & Development Opportunities

Encircle is seeking a highly skilled Homelessness Programs Coordinator who is motivated to contribute to our community.

Encircle Community Services Ltd (Encircle) is the preferred Community Services provider in the City of Moreton Bay. We are a community-owned and operated organisation offering a range of support services and activities directly to families and individuals living in Moreton Bay and the greater North Brisbane area.

Since 1987, we have been committed to developing programs and services that support the wellbeing of community members, to encourage and enable community participation, and respond to identified community issues and needs.

Encircle operates across six sites including Kallangur, Lawnton, Redcliffe, Strathpine, Caboolture and Kedron. We have 80 staff and approximately 85 volunteers. Our programs and activities demonstrate a wide variety of integrated options for the people in our region.

About this role

Reporting to the Housing and Neighbourhoods Manager, the Homelessness Programs Coordinator exercises operational responsibility for programs that respond to the homeless needs of the community. The Coordinator will be an active member of the Encircle Leadership Team.

The Coordinator is responsible for the operations and delivery of the Moreton Bay Homelessness Outreach Program – Enhanced and After Hours services and the Moreton Bay Immediate Housing Response Program. Operational responsibility covers service delivery, human resource management, budget management, compliance, stakeholder management, reporting, and innovation. The Coordinator will exercise authority and judgement on technical practice and program matters and will contribute to the establishment of operational plans, budgets, policies, procedures, systems, and processes that guide activities and services.

The Coordinator will represent Encircle, when engaging with key stakeholders, at all levels of Government, across community and within professional and community networks.

This position may require you to work outside of normal business hours, including overnight and weekend shifts, penalty rates applicable.

To view the full position description for this role, click here.

Capabilities to be successful in this role

  • Demonstrated practice and program management experience.
  • Proven operational planning.
  • Demonstrated problem solving and decision-making capacities and sound judgement.
  • Extensive knowledge of the human service system, particularly the housing and homelessness sector.
  • Demonstrated understanding of the contemporary challenges faced by vulnerable population groups.
  • Self organised and able to work with minimal supervision.
  • Strong team leadership, communication, supervision, and mentoring skills.
  • Proven ability to advocate, negotiate and influence.
  • Ability to manage program budget development and delivery.
  • Proven report writing and data interpretation capabilities.
  • Working knowledge of SHIP data system or ability to acquire knowledge rapidly.

Key Selection Criteria

  • Highly developed knowledge and skills that enable the provision of quality service delivery within a homelessness context.
  • Demonstrated team leadership experience, including providing line management and supervision to geographically dispersed teams working across different shift patterns.
  • Accountability for operational, reporting and budget performance.
  • Demonstrated high level understanding of contemporary issues and trends impacting homelessness and other related social issues.
  • Expert communication, advocacy, influencing, and relationship management skills with proven experience representing the organisation.
  • Extensive knowledge of, and experience with, managing sensitive and confidential information, ensuring privacy and confidentiality.
  • Demonstrated understanding of contemporary challenges, issues and sensibilities of all people, including Aboriginal and Torres Strait Islander and those from culturally and linguistically diverse (CALD), LGBTIQA+ backgrounds and other vulnerable population groups and the application of Social Justice principles.

Required Qualifications and Experience 

  • Degree in Social Work, Psychology, Human Service, or equivalent
  • Minimum of 3 years’ experience in leading and/or supervising staff, ideally within a housing and homelessness context
  • Experience in designing and leading program-based projects and innovations
  • Experience overseeing program delivery, budget and reporting
  • Experience working in the Not-for-Profit sector
  • Current Drivers License
  • Must be able to work in Australia
  • Ability to obtain and hold current First Aid and CPR Certification
  • Blue Card

Encircle is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, people from a CALD background and people living with a disability. We are committed to keeping children, young people and the elderly safe from harm.

Please contact us via email  or 07 3889 0063 if you have any questions in relation to this position.

To apply for this position please:

  • ensure you meet the qualifications and experience requirements;
  • provide a cover letter (2 sides A4 maximum) demonstrating your suitability for this role against the key selection criteria detailed in the above; and
  • provide a current resume

If you feel you have the right qualifications, and experience and would like to work in the Community Services space, please apply by submitting your application via seek.com.au.

Please note that we will not be accepting applications via employment agencies.

Applications will be reviewed and progressed as received. Therefore, you are encouraged to apply promptly in order to be considered for this exciting position.