Homeless Outreach Access Program (HOAP) Senior Case Manager (Afternoon shift)
- SCHADS Award Level 5.1 + attractive salary packaging benefits
- Fixed Term to 30 June 2026 (with possible extension)
- Afternoon Shift (1.00pm – 9.00pm), Monday – Friday
- Learning and Development Opportunities
Want to Make a Real Impact in Your Community — Join Encircle!
Are you a passionate Human Services professional ready to take your career to the next level?
Do you thrive on making meaningful change and supporting those who need it most?
Encircle is offering an exciting opportunity for an experienced Senior Case Manager to join our dedicated team of professionals. In this role, you’ll play a pivotal part in guiding the HOAP team, leading service delivery, supporting staff, and applying contemporary practice approaches to empower vulnerable community members.
We’re looking for someone who is:
- Driven by purpose and compassion
- Confident leading a team and fostering a supportive, high‑performing environment
- Committed to professional excellence and community wellbeing
Encircle Community Services Ltd (Encircle) is the preferred community services provider in the City of Moreton Bay. We are a community-owned and operated organisation offering a range of support services and activities directly to families and individuals living in Moreton Bay and the greater North Brisbane area.
Since 1987, we have been committed to developing programs and services that support the wellbeing of community members, to encourage and enable community participation, and respond to identified community issues and needs.
Encircle operates across six sites including Kallangur, Lawnton, Redcliffe, Strathpine, Caboolture and Kedron. We have 80 staff and approximately 85 volunteers. Our programs and activities demonstrate a wide variety of integrated options for the people in our region.
About the Housing and Neighbourhoods Team
Our Housing and Neighbourhoods team deliver programs that Encircle implements on behalf of the Queensland Government, working in close cooperation with a range of other service providers, peer and community networks, and local governments.
In addition to managing three Neighbourhood Centres at Lawnton, Kallangur and Redcliffe, Encircle Housing and Homelessness activities have four main focus areas: Homelessness Support, Early Intervention and Prevention, Care Coordination and Service Navigation.
About this Role
The Senior Case Manager will contribute and lead the delivery of operational objectives for the HOAP team, utilising sound knowledge and skills gained through qualifications and experience.
Reporting to the Homelessness Programs Coordinator, the role will be responsible for supporting and guiding HOAP staff in the provision of assertive outreach case management support.
Provide leadership, support, supervision and advice to program staff and provide information to the Homelessness Programs Coordinator to make informed decisions in relation to complex client case management and service delivery issues.
Contribute to meeting HOAP internal and external reporting requirements including the collection and analysis of confidential data.
To view the full position description for this role, click here.
Key Selection Criteria
- Demonstrated ability to carry out needs identification, risk assessment/ management, referrals and advocacy.
- Demonstrated experience in team leadership, supporting and supervising program staff, problem solving, and driving change processes.
- Proven experience in delivering assertive outreach case management support for clients with high/multiple needs.
- Well-developed organisational skills that include the management of client records, database management, collection of statistical data and report writing.
- High degree of professionalism and well-developed interpersonal skills with a capacity to liaise effectively with a wide range of stakeholders including clients, service providers, volunteers, and staff.
- A high level of practice reflection and self-awareness.
- Demonstrated understanding of contemporary challenges, needs, issues and sensibilities of all people, including Aboriginal and Torres Strait Islander and those from culturally and linguistically diverse (CALD), LGBTIQA+ backgrounds and other vulnerable population groups and the application of Social Justice principles.
Required Qualifications and Experience
- Degree or Diploma in Community Services, Social Work or related field (or working towards)
- Minimum of three years’ experience in a similar role
Other
- National Police Check
- Current Driver’s License
- Must be able to work in Australia
- Blue Card
- Current First Aid and CPR Qualifications and/or ability to obtain
Encircle is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, people from a CALD background and people living with a disability. We are committed to keeping children, young people and the elderly safe from harm.
If you’re ready to be part of something bigger, we’d love to hear from you!!!
To apply for a position:
- ensure you meet the qualifications and experience requirements;
- provide a cover letter (2 sides A4 maximum) demonstrating your suitability for this role against the key selection criteria detailed in the above; and
- provide a current resume.
Please contact us via email or 07 3889 0063 if you have any questions in relation to this position. Applications should be submitted via Seek.
Please note that we will not be accepting applications via employment agencies.