Homestay Case Manager (Brisbane North)

• SCHADS Award Level 4.1
• Lawnton
• Fixed Term – Ends 30 June 2025 (with possible extension)

Encircle has been supporting people in the Moreton Bay and Brisbane North regions for 35 years, creating a culture where everyone can be their best, in an environment that values inclusion, diversity, and flexibility. At Encircle, everyone is welcome, everyone belongs.

Our team is passionate, and we are making a difference. We are driven to support our community through their toughest challenges, helping them reach their goals. We work with energy, curiosity, professionalism and optimism.

Our Vision: Our communities will thrive and be resilient by being engaged, connected and supported.

Our Mission: To be a responsive, adaptive and sustainable organization to meet the changing needs of our communities.

About the Housing and Neighbourhoods Team

Our Housing and Neighbourhoods team deliver programs that Encircle implements on behalf of the Queensland Government, working in close cooperation with a range of other service providers, peer and community networks, and local governments.

In addition to managing three Neighbourhood Centres at Lawnton, Kallangur and Redcliffe, Encircle Housing and Homelessness activities have four main focus areas: Homelessness Support, Early Intervention and Prevention, Care Coordination and Service Navigation.

Understanding the current homelessness challenges faced by community members across Moreton Bay, Encircle is expanding its Homeless Outreach Program to meet demand.

About this Role 

As a Homestay Case Manager you will be responsible for providing tenancy sustainment case support and implement immediate brief intervention as required. This position will be based out of our Lawnton centre providing outreach to the Northern Suburbs of Brisbane. Interventions included but not limited to provision of information, advocacy, and referrals to relevant support services and support to access required resources.

Under the guidance of the Senior Case Manager, staff build and maintain effective networks and stakeholder relationships and contribute to regional sector integration and development.

The role will work within a Strengths Based Framework, and the Practice Framework Policy and Positive Workplace Behaviour Procedure to manage Homestay case load and provide direct client support work.

In collaboration with the broader Homestay team, and with the management of the Housing and Neighbourhoods Manager, the role will contribute to meeting all internal and external reporting requirements.

To view the full position description for this role, click here.

Key Selection Criteria

To be successful in this role you will be able to:

1. Demonstrated ability to complete need’s identification, risk assessment/management, referrals, and advocacy.
2. Proven experience in case management and brief interventions, including crisis strategies for clients with high needs and multiple issues e.g., Mental Health, Domestic and Family Violence, and Drug and Alcohol misuse.
3. Well-developed communication and computer skills that include the management of client records, database management, collection of statistical data and report writing.
4. A high degree of professionalism and well-developed interpersonal skills with a capacity to liaise effectively with a wide range of people including clients, service providers, volunteers, and staff.
5. Demonstrated understanding of the needs, issues and sensibilities of all people, including Aboriginal and Torres Strait Islander and those from culturally and linguistically diverse, LGBTIQA+ backgrounds and other vulnerable population groups.
6. High level of self-awareness and ability to reflect on practice.

Required Qualifications and Experience 

• Degree in Social Work, Human Services or related field; or
• Tertiary qualification combined with a minimum of 2 years’ experience

Encircle is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, people from a CALD background and people living with a disability.

To apply for this position:

• provide a cover letter introducing yourself and clearly identifying the position you are applying for, demonstrating your suitability for this role against the ‘key selection criteria’ (2 sides A4 maximum); and
• include a copy of your Resume.

If you feel you have the right qualifications, and experience and would like to work in the Community Services space, please apply by submitting your application here via seek.com.au or emailing directly to .

Please note that we will not be accepting applications via employment agencies.

Applications for this role will be assessed when received and suitable candidates contacted for interviews. Therefore, you are encouraged submit your applications promptly in order to be considered for this exciting role.