Legal Administration Support Worker
- Moreton Bay Region – Caboolture (4 days per week) and Strathpine (1 day per week)
- Full Time
- SCHADS Award Level 3, salary sacrificing available
Are you an organised and compassionate administrator who enjoys supporting people and making a difference in your community? Do you thrive in a collaborative environment and want to be part of a service that helps vulnerable people access justice?
If you are looking for meaningful work in the community legal sector with a supportive team and healthy work–life balance, we’d love to hear from you.
The Encircle Pine Rivers Community Legal Service (EPRCLS) offers the opportunity to contribute to vital community services while developing your administrative and legal support skills.
Working in the not-for-profit sector with Encircle offers a range of benefits, including:
- Salary sacrificing to maximise your take-home pay
- Professional development opportunities
- Training and career development within the community legal sector
- A supportive, collaborative and values-driven workplace
EPRCLS is seeking a motivated Legal Administration Support Worker to join our team and provide high-level administrative support to ensure the service operates efficiently and effectively.
About the Team
EPRCLS provides free legal advice, information, referrals, and community legal education to people experiencing disadvantage across the Moreton Bay and greater North Brisbane region.
PRCLS operates from Strathpine, Caboolture, Redcliffe, Deception Bay and Kallangur, with outreach services at Bribie Island and the Family Relationship Centre in Strathpine. The service also supports the Domestic and Family Violence Duty Lawyer Service at Pine Rivers Magistrates Court and assists with services at Redcliffe and Sandgate Courthouses.
Encircle Community Services Ltd (Encircle) is the preferred community services provider in the City of Moreton Bay. We are a community-owned and operated organisation offering a range of support services and activities directly to families and individuals living in Moreton Bay and the greater North Brisbane area.
Since 1987, we have been committed to developing programs and services that support the wellbeing of community members, to encourage and enable community participation, and respond to identified community issues and needs.
Encircle operates across six sites including Kallangur, Lawnton, Redcliffe, Strathpine, Caboolture and Kedron. We have 80 staff and approximately 130 volunteers. Our programs and activities demonstrate a wide variety of integrated options for the people in our region.
About this Role
As the Legal Administration Support Worker, you will provide essential administrative and reception support to the Pine Rivers Community Legal Service team, ensuring clients receive timely and professional assistance.
Working closely with solicitors, volunteers and the administration team, you will help coordinate appointments, maintain the client management system and support the smooth operation of the legal service.
Key responsibilities include:
- Providing a welcoming and professional reception service for clients and stakeholders
- Managing calls, emails and client enquiries in a friendly and empathetic manner
- Scheduling and confirming legal appointments and conducting conflict checks
- Maintaining client data and records using the Actionstep client management system
- Planning and maintaining solicitor and volunteer rosters
- Training volunteers and law students in administrative processes and systems
- Supporting the coordination of the Domestic and Family Violence Duty Lawyer Service
- Assisting with client surveys, reporting and statistical data collection
- Supporting solicitors with general administrative tasks and document management
- Assisting with the coordination of meetings, events and training sessions
This role requires travel between the Strathpine and Caboolture offices.
To view the full position description for this role, click here.
To be successful in this role you will have:
- Strong organisational skills and attention to detail
- Excellent interpersonal and communication skills
- The ability to manage multiple priorities in a busy environment
- A calm and supportive approach when assisting vulnerable clients
- The ability to work both independently and collaboratively in a small team
Requirements
- Certificate III in Administration or equivalent experience/qualification
- Minimum 1 year administration or front-office experience
- Intermediate Microsoft Office skills
- Experience working with volunteers
- Experience in a community services or not-for-profit environment (desirable)
- Working knowledge of Actionstep or similar client management system (or ability to learn quickly)
- Current driver’s licence
- Current Police Check and Blue Card (or willingness to obtain)
To apply for this position:
- ensure you meet the qualifications and experience requirements;
- provide a cover letter (not more than 2 pages) demonstrating your suitability for this role against the key selection criteria; and
- provide a current resume (3 pages maximum).
If you feel you have the right qualifications, and experience and would like to work in the Community Services space, please apply by submitting your application here via seek.com.au.
Please note that we will not be accepting applications via employment agencies.
Applications will be reviewed and progressed as received. Therefore, you are encouraged to apply promptly in order to be considered for this exciting position.