Neighbourhood Centre Receptionist and Administration Officer (Kallangur)
- SCHADS Award Level 2
- Kallangur Neighbourhood Centre
- Part Time
Encircle has been supporting people in the Moreton Bay and Brisbane North regions for 35 years, creating a culture where everyone can be their best, in an environment that values inclusion, diversity, and flexibility. At Encircle, everyone is welcome, everyone belongs.
Our team is passionate, and we are making a difference. We are driven to support our community through their toughest challenges, helping them reach their goals. We work with energy, curiosity, professionalism and optimism.
About the Team
The Neighbourhoods Team works across three Neighbourhood Centres located in Pine Rivers, Redcliffe and Kallangur and support Encircles’ vision for communities to be connected resilient and thriving.
A large proportion of community members engage with us initially through our doors or over the phone, seeking support for their immediate needs which may include a hot meal or drink, a food parcel, access to laundry facilities, therapeutic and financial counselling, early intervention assistance to avoid homelessness, or to join one of the community groups that call our Centres home.
The Neighbourhood Centres are supported by a team of very passionate, qualified, and skilled people which include the Community Development team, Reception and Volunteer teams.
About this Role
This is a permanent, part time position, 30 hours per week: Monday to Friday from 8.45am to 3.15pm.
Supported by centre-based programs when required, the position is considered the first point of contact at the Kallangur Neighbourhood Centre, working within a strength-based framework, to provide information and referrals to all visitors and inquiries to assist our community to be engaged, connected, and supported.
To ensure all visitors, clients and inquiries are managed efficiently and effectively in accordance with organisational policies and procedures.
Provide administration support to the Neighbourhood Centre including all front of house activities, volunteer records management, data collection and referrals.
To view the full position description for this role, click here.
Capabilities to be successful in this role
The ideal candidate will be able to demonstrate:
- Intermediate skills with Microsoft Office suite
- Work effectively as a collaborative team member
- Culturally diverse
- Ability to work independently
- Sound problem solving skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Understanding of Social Justice Principles
Required Qualifications and Experience
- Minimum of Cert III in Administration or equivalent experience or qualification
- A minimum of 1 years’ experience as a Receptionist, Front Office Representative or similar role
- Some experience working with Volunteers
- Experience working in a community services organisations
Key Selection Criteria
- High levels of professionalism, confidentiality, and discretion
- Demonstrated understanding of Social Justice principles
- Well-developed communication skills including de-escalation and conflict resolution
- Demonstrated intermediate Computer skills including Microsoft software applications and the management of client records, database use, collection of statistical data and report collating.
- A team player with a professional and courteous manner
- Demonstrated understanding of the needs, issues and sensibilities of all people, including those from culturally and linguistically diverse backgrounds
- Experience in community services organisations such as: social work, crisis services or similar services assisting those at a significant disadvantage.
Encircle is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, people from a CALD background and people living with a disability. We are committed to keeping children, young people and the elderly safe from harm.
Please contact if you have any questions in relation to this position.
To apply for this position, you should include a cover letter introducing yourself, clearing identifying the position you are applying for, with clear responses to each of the key Selection Criteria points outlined above and provide your qualifications and experience. A copy of your Resume should also be included with your application.
If you feel you have the right qualifications, and experience and would like to work in the Community Services space, please apply by submitting your application via seek.com.au.
Please note that we will not be accepting applications via employment agencies.
Applications for this role will be assessed when received and suitable candidates contacted for interviews. Therefore, you are encouraged to submit your applications promptly in order to be considered for this exciting role.