Homestay Case Manager

Homestay Case Manager

  • SCHADS Award Level 4
  • Full-time, fixed term – Ends 30 June 2026 (with possible extension)

Are you a passionate Human Services professional ready to take your career to the next level?

Do you thrive on making meaningful change and supporting those who need it most?

Encircle is offering an exciting opportunity for two experienced Case Managers to join our dedicated team of professionals on a fixed-term full-time contract until 30 June 2026 (with possible extension). In this role, you’ll be at the frontline of community care – connecting individuals with vital support, advocating for those experiencing homelessness, and helping shape a more inclusive future.

We’re looking for someone who is:

  • Motivated by meaningful work and genuine care for others
  • Confident in conducting assessments and building strong rapport with clients
  • Dedicated to high‑quality practice and strengthening community outcomes

Encircle Community Services Ltd (Encircle) is the preferred community services provider in the City of Moreton Bay. We are a community-owned and operated organisation offering a range of support services and activities directly to families and individuals living in Moreton Bay and the greater North Brisbane area.

Since 1987, we have been committed to developing programs and services that support the wellbeing of community members, to encourage and enable community participation, and respond to identified community issues and needs.

Encircle operates across six sites including Kallangur, Lawnton, Redcliffe, Strathpine, Caboolture and Kedron. We have 80 staff and approximately 130 volunteers. Our programs and activities demonstrate a wide variety of integrated options for the people in our region.

About this Role 

Utilising a person-centred, strengths based and trauma informed approach, provide early intervention or tenancy sustainment support to households who are at risk of losing their housing. Support clients to build capacity, be independent, self-reliant and connected to appropriate social and community supports.

Duties

  • Working with the Homestay team to meet outcomes, maintain effectiveness and impact of service delivery consistent with agreed plans, objectives, indicators, service level agreements, and relevant practice standards.
  • Under the supervision of senior staff and in line with program and legislative requirements undertake information sharing, case management, detailed record keeping, data collection, maintaining privacy and confidentiality.
  • Develop case plans, provide appropriate referral pathways including assistance to access various products provided by Department of Housing as well as providing direct support on-site or in an outreach capacity, for duration of need, to individuals and families whose tenancies are at risk.
  • In the provision of case management undertake relevant actions to meet the individual needs of clients ensuring safety, compliance in line with legislation and program requirements.
  • Assist in meeting Homestay internal and external reporting requirements.
  • Actively participate in case reviews, team meetings, and other meetings as required.
  • Keep up to date with housing/homelessness sector developments and promote the service, ensuring a positive profile in the community.
  • Utilise SHIP and QHIP data base for assessment and referrals, managing allocated case load.
  • Other tasks as relevant to housing team and funded program.

To view the full position description for this role, click here.

Key Selection Criteria

To be successful in this role you will be able to:

  1. Demonstrated ability to complete need’s identification, risk assessment/management, referrals, and advocacy.
  2. Proven experience in case management and brief interventions, including crisis strategies for clients with high needs and multiple issues e.g., Mental Health, Domestic and Family Violence, and Drug and Alcohol misuse.
  3. Well-developed communication and computer skills that include the management of client records, database management, collection of statistical data and report writing.
  4. A high degree of professionalism and well-developed interpersonal skills with a capacity to liaise effectively with a wide range of people including clients, service providers, volunteers, and staff.
  5. High level of self-awareness and ability to reflect on practice.
  6. Demonstrated understanding of the needs, issues and sensibilities of all people, including Aboriginal and Torres Strait Islander and those from culturally and linguistically diverse, LGBTIQA+ backgrounds and other vulnerable population groups.

Required Qualifications and Experience 

  • Degree or Diploma in Community Services, Social Work or related field; and
  • Minimum of three year’s experience in a similar role

Other

  • National Police Check
  • Current Driver’s License
  • Must be able to work in Australia
  • Blue Card
  • Current First Aid and CPR Qualifications and/or ability to obtain

Encircle is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, people from a CALD background and people living with a disability.

If you’re ready to be a part of something bigger, we’d love to hear from you!!!

To apply for this position:

  • ensure you meet the qualifications and experience requirements;
  • provide a cover letter demonstrating your suitability for this role against the key selection criteria detailed in the above (3 pages maximum); and
  • provide a current resume (3 pages maximum).

If you feel you have the right qualifications, and experience and would like to work in the Community Services space, please apply by submitting your application here via seek.com.au or emailing directly to .

Please note that we will not be accepting applications via employment agencies.