Homestay Team Lead

Homestay Team Lead

  • Fixed-Term until 30/06/2026 (with possible extension), Full-Time
  • SCHADS Award Level 5 + attractive Salary Packaging benefits
  • Learning and Development Opportunities

Encircle Community Services (Encircle) is the preferred Community Services provider in the City of Moreton Bay. We are a community-owned and operated organisation offering a range of support services and activities directly to families and individuals living in the Moreton Bay region and the greater North Brisbane area.

Since 1987, we have been committed to developing programs and services that support the wellbeing of community members, to encourage and enable community participation, and respond to identified community issues and needs.

Encircle operates across six sites including Kallangur, Lawnton, Redcliffe, Strathpine, Caboolture and Kedron. We have 80 staff and approximately 85 volunteers. Our programs and activities demonstrate a wide variety of integrated options for the people in our region.

Our Vision: Our communities will thrive and be resilient by being engaged, connected and supported.

Our Mission: To be a responsive, adaptive and sustainable organization to meet the changing needs of our communities.

About this role

The Team Leader – Homestay Program is responsible for leading the operational delivery, quality assurance, and professional development of the Homestay team. The role oversees the delivery of case management and brief intervention support services and provides supervision, mentorship, and practice guidance to staff.

As a Level 5 role under SCHADS, this position exercises a high degree of autonomy, requiring the application of professional judgement, leadership capability, and advanced knowledge of the Housing and Homelessness sector. The Team Leader also contributes to reporting, compliance, service development, and strategic initiatives within the Housing and Homelessness Program area.

Key Selection Criteria

  1. Proven experience in supervising staff or leading a service team in a community or housing support context.
  2. Demonstrated ability to manage complex client situations using strengths-based, trauma-informed and person-centred approaches.
  3. Strong organisational and time management skills, including the ability to manage service delivery across multiple sites.
  4. Sound knowledge of housing and homelessness systems, tenancy sustainment approaches, and relevant legislation.
  5. High-level communication and interpersonal skills, with the ability to engage clients and collaborate effectively with stakeholders.
  6. Demonstrated experience in data collection, reporting, and program evaluation, including SHIP and QHIP use or ability to learn.
  7. Demonstrated understanding of the needs, issues and sensibilities of all people, including Aboriginal and Torres Strait Islander and those from culturally and linguistically diverse, LGBTIQA+ backgrounds and other vulnerable population groups.

Required Qualifications and Experience

  • Degree in Social Work, Psychology, or Human Services combined with minimum 2 years of experience in a Senior Practitioner, Leadership, or Team Coordination role in the Housing, Homelessness, or related Human Services Sector (preferred), OR
  • Diploma-level qualification in a relevant Human Service field with 3+ years of Leadership or Senior Practitioner experience, OR
  • Equivalent combination of qualifications and experience with clearly demonstrated transferable leadership and sector-specific skills.
  • Minimum of 2 years’ experience with relevant degree qualification; or
  • Minimum of 5 years equivalent relevant experience to undertake capabilities and a range of activities.

To view the full position description for this role, click here.

Encircle is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, people from a CALD background and people living with a disability.

To apply for this position:

  • provide a cover letter introducing yourself and clearly identifying the position you are applying for, demonstrating your suitability for this role against the ‘key selection criteria’ (2 sides A4 maximum);
  • include a copy of your Resume; and
  • ensure you meet the qualifications and experience requirements. (Proof of qualifications will be required).

Must have a Working with Children (Blue Card) and Current First Aid and CPR or Ability to Obtain.

If you feel you have the right qualifications, experience and would like to work in the Community Services space, please apply by submitting your application via seek.com.au.

Please note that we will not be accepting applications via employment agencies.

Applications for this role will be assessed when received and suitable candidates contacted for interviews. Therefore, you are encouraged to submit your application promptly in order to be considered for this exciting role.